大学英语二第一阶段PartOneReadingComprehensionSectionADirections:Inthissection,thereisapassagewithtenblanks.Youarerequiredtoselectonewordforeachblankfromalistofchoicesgiveninawordbankfollowingthepassage.

　　大学英语二第一阶段

　　PartOneReadingComprehension

　　SectionA

　　Directions:Inthissection,thereisapassagewithtenblanks.Youarerequiredtoselectonewordforeachblankfromalistofchoicesgiveninawordbankfollowingthepassage.Readthepassagethroughcarefullybeforemakingyourchoices.Eachchoiceinthebankisidentifiedbyaletter.PleasemarkthecorrespondingletterforeachitemonAnswerSheetwithasinglelinethroughthecentre.Youmaynotuseanyofthewordsinthebankmorethanonce.

　　Questions1to10arebasedonthefollowingpassage.

　　Whenaconsumerfindsthatanitemsheorheboughtis1orinsomeotherwaydoesnotliveuptothemanufacturer’sclaimforit,thefirststepistopresentthe2,oranyotherrecordswhichmighthelp,atthestoreofpurchase.Inmostcases,thisactionwillproduceresults.However,ifitdoesnot,therearevariousmeanstheconsumermayusetogainsatisfaction.

　　Asimpleandcommonmethodusedbymanyconsumersisto3directlytothestoremanager.Ingeneral,the“higherup”theconsumertakeshisorhercomplaint,thefasterheorshecanexpectittobe4.Insuchacase,itisusuallysettledintheconsumer’s5,assumingheorshehasajustclaim.

　　Consumersshouldcomplaininpersonwheneverpossible,butiftheycannotgettotheplaceofpurchase,itisacceptabletophoneorwritethecomplaintinaletter.

　　Complainingisusuallymost6whenitisdonepolitelybutfirmly,andespeciallywhentheconsumercan7whatiswrongwiththeiteminquestion.Ifthiscannotbedone,theconsumerwillsucceedbestbypresentingspecificinformationastowhatiswrong,ratherthanbymakinggeneralstatements.Forexample,“Theleftspeakerdoesnotworkatallandthesoundcomingoutoftherightoneisunclear”isbetterthan“thisstereodoesnotwork”.

　　Thestoremanagermayadvisetheconsumertowritetothemanufacturer.Ifso,theconsumershoulddothis,statingthecomplaintaspolitelyandaspossible.Butifapolitecomplaintdoesnotachievethe8result,theconsumercangoastepfurther.Sheorhecanthreatentotakethesellerto9orreportthesellertoaprivateorpublic10responsibleforprotectingconsumers’rights.

　　A)desiredI)organization

　　B)faultyJ)favour

　　C)d