阅读理解。Wouldyouliketobeakingorqueen?Tohavepeoplewaitingonyouhandandfoot?ManyAmericansexperiencethisroyaltreatmenteveryday.How?Bybeingcustomers.TheAmericanideaofcustomerserviceistomakeeachc

　　阅读理解。

　　Wouldyouliketobeakingorqueen?Tohavepeoplewaitingonyouhandandfoot?Many

　　Americansexperiencethisroyaltreatmenteveryday.How?Bybeingcustomers.TheAmericanideaof

　　customerserviceistomakeeachcustomerthecenterofattention.Needproof?Justlistentothe

　　commercials.MostofthemsoundliketheMcDonald'sad:"Wedoitallforyou."Actuallynotallstores

　　inAmericarollouttheredcarpetfortheircustomers.Butwhereveryougogoodcustomerservice

　　meansmakingcustomersfeelspecial.

　　PeoplegoingshoppinginAmericacanexpecttobetreatedwithrespectfromtheverybeginning.

　　Mostplacesdon'thavea"furniturestreet"ora"computerroad"whichallowyoutocompareprices

　　easily.Insteadpeopleoften"lettheirfingersdothewalking"throughthestorehotlines.Fromthefirst

　　"hello"customersreceiveasatisfyingresponsetotheirquestions.Thisinitialcontactcanhelpthem

　　decidewheretoshop.

　　Whencustomersgettothestoretheyaretreatedashonoredguests.Customersdon'tusuallyfind

　　storeclerkssittingaroundwatchingTVorplayingcards.Insteadtheclerksgreetthemwarmlyandoffer

　　tohelpthemfindwhattheywant.Inmoststorestheclearsignsthatlabeleachdepartmentmake

　　shoppingabreeze.Customersusuallydon'thavetoaskhowmuchitemscostsincepricesareclearly

　　marked.Andunlessthey'reatafleamarketorayardsaletheydon'tbothertryingtobargain.

　　Whencustomersarereadytocheckouttheyfindthenearestandshortestcheckoutlane.Butas

　　Murphy'sLawwouldhaveitwhicheverlanetheygetinalltheotherlaneswillmovefaster.Goodstores

　　opennewcheckoutlaneswhenthelanesgettoolong.Someevenofferexpresslanesforcustomerswith

　　10itemsorless.Aftertheypayfortheirpurchasescustomersreceiveasmileandawarm"thankyou"

　　fromtheclerk.Manystoresevenallowcustomerstotaketheirshoppingcartsouttotheparkinglot.

　　Thatwaytheydon'thavetocarryheavybagsouttothecar.

　　1.Byquoting(引用)theMcDonald'sad:"Wedoitallforyou"theauthorintendsto_______.

　　A.suggestthatcu