Makinganapologyisnotthesameasmakingamends.Sometimesweapologizejustbecauseit’stheeasiestthingtodo.What’sactuallyimportantistoidentifywherewegowrongtakefullresponsibilityforourmistakesandifpossible

　　Makinganapologyisnotthesameasmakingamends.Sometimesweapologizejustbecauseit’stheeasiestthingtodo.What’sactuallyimportantistoidentifywherewegowrongtakefullresponsibilityforourmistakesandifpossibletrytomakeupforthem.

　　ArecentcaseinvolvingHewlett-PackedtheUScomputergiantshowstheimportanceofpresentingasincereapology.TheChineseconsumerswhohadboughtnotebookcomputersofcertainmodelswhichhavebeenputonChinesemarketsince2007sufferedamassiveflashscreenfailuresandoverheatingproblems.ThroughinvestigationChineseAQSIQ(国家质检总局)identifiedtheseHPcomputershadqualityproblemsandHPadmittedthis.HPmadeaproposalthattheywouldextendthewarrantyperiodofsuchcomputersbutthiscouldnotsatisfiedtheconsumers.Whattheyneededwasathoroughdescriptionofthetruth.HPhas“sincerely”apologized.Buttheconsumersremainangryandsaythatonlyaproductrecall—asHPhasdoneinthepast—willprovethattheapologyissincere.

　　AnotherapologythatfellflatonitsfacewasthatofThierryHenrythefamousFrenchfootballer.HisdeliberatehandballinNovember2009createdthegoalwhichknockedIrelandoutofthe2010WorldCup.TheincidentcausedgreatangerinthefootballworldandeventuallyHenryissuedandapology.Twodayslaterhewrote“I’mnotthereferee…butifIhurtsomeoneI’msorry.”Betterlatethanneverperhapsbuteventhenhepassedtheblameontothereferee!

　　Suchhigh-profilecaseswhichattractalotofpublicityoftenunderthespotlightbutsimilarincidentsoccurinoureverydaylives.Stresscausedbyschoolworkandtirednesscansometimesresultinoutburstsofangeragainstfriendsandfamily.Haveyoueverlostyourtemperforminorreasons?Aftercalmingdownmostpeoplearequicktorealizetheirmistakeandapologize.Butit’sjustasimportanttoidentifywhatcausedtheerrorinthefirstplaceandtakeactiontoensureitdoesn’thappenagain.

　　Nooneshouldholdanegativeattitudetomakingasincereapology.Emptywordsareeasytosaybuttheyareasuselessastheysound.Arealshowofremorsedemandshardworkandcommitmenttoputerrorright.

　　46.WhatdoestheauthorintendtotellusinthecaseofHP?

　　A.Atrueapologyneedssincereactions.

　　B.