A．OfferinganopinionB．GivingahandC．NeverSayingSomebodyHasDoneWrongD．MakingrequestsE．SayingSorryF．Turningdownaninvitation（31）___Theyoungwomanattheairlinecheck-indeskmeantnoharm．Shegree
A．Offering an opinion B．Giving a hand
C．Never Saying Somebody Has Done Wrong
D．Making requests E．Saying Sorry
F．Turning down an invitation（31）___
The young woman at the airline check-in desk meant no harm．She greeted a customer with a question which would be no problem-in Chinese，"What's your problem？"But this question is impolite in English，and the customer became very angry．In this situation，the young woman should say．"May I help you？"or"How can I help you？"Then she would mot be facing an unhappy traveler．
（32）___
Maybe you would like something．Instead of saying"Give me a hamburger，"say"Could I have a hamburger，please？"or"I'd like a hamburger．"English speakers often use the expressions"please"and"thank you"．When requesting something，use"Can I"or"Could I．"In formal situations，"May I"is the best．
（33）___
When someone asks for your opinion，you don't want to make them feel upset by saying something they think is unkind．Maybe someone asks，"What do you think of my idea？"Don't say"It's a terrible idea．"If you don't like it．Say"I don't think it's the best idea．"Then people will accept your opinion more easily．
（34）___
When you can't accept an invitation，don't say"I can't．I'm busy．"Refuse in a more indirect way．"I'm afraid I can't…"or"I'd love to，but…"or"That sounds great，but…"These phrases soften the message and make it easier to accept．
（35）___
Avoid saying others have done wrong．Don't say，"You don't understand me．"Say，"Maybe I need to make clear what I mean．"Give