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　　三通货物运输有限公司送货业务中的问题与对策

　　DeliveryproblemsandCountermeasuresofbusinessinthethreeTransportationCo.Ltd.

　　摘要：近年来,现代连锁零售业发展迅猛,其中大型综合超市的发展尤为突出.与此同时,我国的第三方物流企业也如雨后春笋般快速成长.在大型综合超市不断扩张的过程中,物流配送成为困扰企业发展的制约因素之一.如何面对入世后全面开放、更为激烈的市场竞争,突破物流瓶颈,利用第三方物流来解决物流困扰无疑成为大型综合超市的选择之一.为研究物流与超市经营的结合与统一,本文通过对大型外资连锁零售巨头吉之岛(广州白云店)送货业务外包给第三方物流三通货物运输有限公司（以下简称三通公司）的个案考察,根据翔实的数据和充分的现场调查,对送货作业基本流程、仓储管理流程作简单介绍,主要对送货物流和仓储的现状进行详细描述,说明存在的问题并分析原因,最后提出的改进对策和设想.

　　Abstract:inrecentyears,therapiddevelopmentofmodernretailchain,inwhichthesupermarketindustryisparticularlyprominent.Atthesametime,thethirdpartylogisticsenterprisesinChinahavesuchasbambooshootsafteraspringrainasrapidgrowth.Intheprocessoflarge-scalecomprehensivesupermarketexpanding,logisticsdistributionhasbecomeoneofthefactorsaffectingthedevelopmentofenterprises.HowtofaceWTOfullyopen,themoreintensemarketcompetition,breakthroughthebottlenecklogistics,thethirdpartylogisticstosolvelogisticsproblemswillundoubtedlybecomeoneofthelarge-scalecomprehensivesupermarketchoice.Asthecombinationoflogisticsandtheoperationofsupermarketsandunity,basedonthelargeforeignretailgiantsJusco(GuangzhouBaiyun)deliveryoutsourcingtothethirdpartylogisticsthreecargotransportationCompanyLimited(hereinafterreferredtoasthethreecompany)casestudy,basedonthefullandaccuratedataandthefieldinvestigation,thedeliveryoperationsprocess,warehousemanagementprocessarebrieflyintroduced,mainlymakesadetaileddescriptiononstatusofshippinglogisticsandwarehousing,thatanalysisofexistingproblemsandcauses,countermeasuresandideasputforwardattheendofthe.

　　关键词：连锁超市；第三方物流；业务外包；送货；仓储

　　Keywords:supermarketchain;thirdpartylogistics;businessoutsourcing;delivery;storage