求帮忙翻译英语段落Withoutthisdesigntechniquewewouldhavefollowedamorecommonpathoffact-fWithoutthisdesigntechniquewewouldhavefollowedamorecommonpathoffact-findingandinformation-gathering,suchasinterviews,result

　　求帮忙翻译英语段落Withoutthisdesigntechniquewewouldhavefollowedamorecommonpathoffact-f

　　Withoutthisdesigntechniquewewouldhavefollowedamorecommonpathoffact-findingandinformation-gathering,suchasinterviews,resultingintext-basednotes.Blueprintingprovidesamuchrichernarrativeandvisualstoryline,completedwithprocesssteps,intentions,emotionsandfacts.Itacceleratesourabilitytoproducethefinaldeliverable–awellthought-outawarenessstrategythatenhancestheusualtrainingevents.

　　Customersmaynotreporttheirsatisfactionwithaserviceinatimelyoradequateway.Serviceprovidersmaynotunderstandtheirclient’sdisenchantmentwithaserviceuntilthecontractdoesnotgetrenewedorextended.Emotionalcuesexhibitedbytheclientduringkeymomentsoftheserviceexperiencecanbeusedasearlyindicatorsforhowtheymayevaluatetheservice(MattilaandEnz2002).Expressiveserviceblueprintingenablestheservicedesignertocapturethosemomentsbydrawingarepresentativeclientexperiencemap.Uponcompletingthisexercise,moreislearnedabouttheclientmotivationsandintentionsthanwhatistypicallycollectedfromaclientsatisfactionsurvey.

　　Serviceblueprintinghasbeenappliedtoabroadrangeofserviceexperiences(Bitneretal.2008).Thiscasestudydemonstratedhowanextendedblueprintingapproachwasapplicableinanorganisationalbusinessservicescenario.Here,recognisinghowpeoplearerespondingemotionallytoaserviceusedinternallybyemployeesprovideduniqueinsightforunderstandingbehavioursandactionsthatneededtobecomealignedwithcompanystandards.Itishopedthatexpressiveserviceblueprintingwillcontinuetoprovideaproactive,empatheticapproachforexploringcustomerresponsesinordertounveilareasofserviceimprovement.