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  【PMPProblem,Tellmetheanswerandthereason.Aprojectmanagerdiscoversadefectinadeliverablethatisduetothecustomerundercontracttoday.Theprojectmanagerknowsthecustomerdoesnothavethetechnicalunderstandingtonoticethedefect】

  PMPProblem,Tellmetheanswerandthereason.

  Aprojectmanagerdiscoversadefectinadeliverablethatisduetothecustomerundercontracttoday.Theprojectmanagerknowsthecustomerdoesnothavethetechnicalunderstandingtonoticethedefect.Thedeliverablemeetsthecontractrequirements,butitdoesnotmeettheprojectmanager'squalitystandard.Whatshouldtheprojectmanagerdointhissituation?

  A.Issuethedeliverableandgetformalacceptancefromthecustomer.

  B.Notetheprobleminthelessonslearnedsofutureprojectsdonotencounterthesameproblem.

  C.Discusstheissuewiththecustomer.

  D.Informthecustomerthatthedeliverablewillbelate.

1回答
2020-11-26 21:32
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刁麓弘

  C.Discusstheissuewiththecustomer.

  选项A没有遵照保护客户最大利益的规则.选项B不能解决这个问题.选项D会造成合同违约.虽然交付成果满足合同要求,但是最好使这个问题引起客户的注意(选项C),所以可以找一个没有害处的选项.

2020-11-26 21:36:04

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