关于一篇阅读理解中的一题CBCisafamousaircompanywhichhasover.CBCisafamousaircompanywhichhasovertwentyplanescarryingpassengersandgoods,flyingalong12fixedlinesallovertheworld.Itsserviceisverygoodbutsomepas
关于一篇阅读理解中的一题CBCisafamousaircompanywhichhasover.
CBCisafamousaircompanywhichhasovertwentyplanescarryingpassengersandgoods,flyingalong12fixedlinesallovertheworld.Itsserviceisverygoodbutsomepassengersarestillnotsatisfiedwithitandthatiswhyin2003and2004thecompanyreceivedlettersofcomplaintsfromconsumersorpassengerswhopointedoutoveradozenkindsofproblemswhicharedividedingroupsinthefollowingtable.Thoseaboutpassengers’thingscarriedbytheplaneareBaggageproblems.Customerservicereferstoserviceworkwithpassengersarenotsatisfiedwith.Oversalesofseatsareaboutthefactthatmoreseatsaresoldandasaresulttheplaneistoocrowdedtobesafe.Refundproblemsappearwhenpassengersfailtoreceivethemoneypaidbacktothembecauseofwhattheyhavelost.Faresareproblemsaboutthepriceoftickets.
ConsumerComplaintsReceivedBytheCBC
Category20032004
Flightproblems20.0%22.1%
Baggage18.3%21.8%
Customerservice13.1%11.3%
Oversalesofseats10.5%11.8%
Refundproblems10.1%8.1%
Fares6.4%6.0%
Reservation&Ticketing5.8%5.6%
Tours3.3%2.3%
Smoking3.2%2.9%
Advertising1.2%1.1%
Credit1.0%0.8%
Specialpassengers0.9%0.9%
Others6.2%5.3%
TotalNumberofComplaints22,98813,278
Ifthecategories,except"other"areplacedintheorderofpercentofcomplaintsfrongreatesttoleast,forhowmanyofthecategorieswouldtheplacechangefrom1998to1999?
A.3B.4C.6D.7