阅读理解MillionsofpeoplepassthroughthegatesofDisney’sentertainmentparksinCaliforniaFloridaandJapaneachyear.Whatmakestheseplacesanalmostuniversalattraction?Whatmakes
阅读理解
MillionsofpeoplepassthroughthegatesofDisney’sentertainmentparksinCaliforniaFloridaandJapaneachyear.Whatmakestheseplacesanalmostuniversalattraction?WhatmakesforeignkingsandqueensandotherimportantpeoplewanttovisittheseDisneyparks?Wellonereasonisthewaythatthey’retreatedoncetheygetthere.ThepeopleatDisneygooutoftheirwaytoservetheir“guests”astheyprefertocallthemandtoseethattheyenjoythemselves.
Allnewemployeesfromvicepresidentstopart-timeworkersbegintheiremploymentbyattendingDisneyUniversityandtaking“Traditions1”.Heretheylearnaboutthecompany’shistoryhowitismanagedandwhyitissuccessful.Theyareshownnoweachdepartmentrelatestothewhole.Allemployeesareshownhowtheirworkisimportantinmakingtheparkasuccess.
Afterpassing“Traditions1”theemployeesgoontomorespecializedtrainingfortheirspecificjobs.Nodetailismissed.Asimplejobliketakingticketsrequiresfoureight-hourdaysoftraining.Whenonetickettakerwasaskedwhyittooksomuchtrainingforsuchasimpleordinaryjobhereplied“Whathappensifsomeonewantstoknowwheretherestroomsarewhentheparadestartsorwhatbustotakebacktothecampgrounds?...Weneedtoknowtheanswersorwheretogetthemquickly.Ourconstantaimistohelpourguestsenjoytheparty.”
EvenDisney’smanagersgetinvolvedinthedailymanagementofthepark.Everyyearthemanagersleavetheirdesksandbusinesssuitsandputonspecialserviceclothes.Forafullweekthebossessellhotdogsoricecreamtaketicketsordrivethemonorailandtakeupanyofthe100jobsthatmaketheentertainmentparkcomealive.Themanagersagreethatthisweekhelpsthemtoseethecompany’sgoalsmoreclearly.
AlltheseeffortstoservethepublicwellhavemadeWaltDisneyProductionsfamous.DisneyisconsideredbymanyasthebestmassserviceproviderinAmericaortheworld.Asonelong-timebusinessobserveroncesaid“HowDisneytreatspeoplecommunicateswiththemrewardsthemisinmyviewtheveryreasonfor