【LetterOneGentlemen,Wearesorrytohavetocomplainaboutyourusuallyveryfinegoods.ThelastWearesurethiswasjustduetocarelessnessinqualitycontrol,andthatyouwillsendanothershipmentofblousespromptlytoreplacethisfaultyone.F】

　　LetterOneGentlemen,Wearesorrytohavetocomplainaboutyourusuallyveryfinegoods.Thelast

　　Wearesurethiswasjustduetocarelessnessinqualitycontrol,andthatyouwillsendanothershipmentofblousespromptlytoreplacethisfaultyone.

　　Faithfullyyours,

　　LetterTwo

　　DearSirs,

　　ThemachineweboughtfromyouonMay2ndhasbrokendowncompletely.Wehavebeenunabletohaveitrepaired.

　　Sinceyouhavenoservicecenterinthisterritory.weatereturningthemachinetoyouviafastfreight(快运).Werequestyousendusanewonepromptly,asstipulated(规定)inyourguarantee.

　　Faithfullyyours,

　　XXX

　　36.Whatarethetwolettersabout?

　　37.What’stheproblemwiththeblouses?

　　38.Whatdothebuyersaskthesellerstodo?

　　39.What’stheprobablecauseforthepoorqualityoftheblouses?

　　40.Whydothebuyersreturnthemachinetheyhavebought?