Howtoassertyourself?Howtolisten?Howtoresolveconflict?Componentsofassertiveness:61Preparingwithselfreflection61Conductingahonestselfassessment61Assessingyourouterworld61Learntorespondtoassertiveness61TaketheroadtestWaystoassertyourself61Alwaysstartandendconversationswithapositivenote61Observefortheperson’sresponse61Learntodealwithdenialwithoutbeingaggressive61PracticeskillstillyougetperfectEstablishingrapport61Alwayssmile61Speakupyourmind61Bespecificwhenassertingyourideas61Don’tbragaboutyouraccomplishmentsAssertivecuriosityExpressgenuineinterestinothers-there’snobetterwaytomaketheminterestedinyouUnderstanding61Behumble61Listenattentively61Showgratitude61BeconsiderateAlwaysfollowetiquettesPersuasion:alogicalstepbystepprogression:Confidence->Influence->Leadership61Buildtrustandfindacommonground61Showbothsides61Appealtoselfinterest61Createconsensus61Behumble,reasonable,anddiplomatic61TimeyourrequestBodylanguage61TurnoffsoAvoideyecontactoPoorpostureoFidgetingorrigidityoUnconvincinggestures61TurnonsoMaintaineyecontactoMaintainanuprightconfidentposturesoAvoiddistractionswhileconversingwithsomeoneTheSkillofQuestioningIthelps:61Tolearn61Tobuildrelations61Managing61Avoidingmisunderstandings61Calmingconflicts61PersuadingpeopleAssertivespeaking61Speakwithapurpose61Apersonwhostartsoutgoingnowhereusuallyendsthere5conversationtools61Sticktothefacts61Sharethefeelingsthatareelicitedinyou61Sharewhatyouareexpressing61Definewhatyouwant61IncludeabenefitorientedconclusionAssertivelistening:Listenmore,talkless.61Neverbejudgmental61Provideconstructivefeedback61Avoidmindreading61SincerityisthekeyAssertiveambition:61Alwayshaveanaiminlifeandworktowardsit61Remember“Failureisthesteppingstonetosuccess”Relevancetolife:Peoplewilltrustyouonlyifyouareconfident.Gainingtrustishalfworkdone.61Developrapport,betheirfriend,understandtheirneeds,listentothempatiently,askquestionswithoutbeingnosy61Beconfident,andgaintrust.Givethemthefinalsay.61Neverbedejectedbyfailure,findoutwhatwentwrong,andimprovisewitheachday.Learntodealwithconflictswithotherprofessionals(coworkers)amicably.Keepinterestofthepeopleyouareservinginmindbeforeyourselfego.Haveregularmeetingswithothercoworkers/professionalstodiscussproblems.Alwayshaveasetagendaforthemeetingsothatthemeetingisfruitful.