【阅读理解Complaining(抱怨)aboutfaultygoodsorbadserviceisnevereasy.Mostpeopledislikemakingafuss(大惊小怪).Butifsomethingyouhaveboughtisfaultyordoesnotdowhatisinstructedforityouarenotaski】

　　阅读理解

　　Complaining(抱怨)aboutfaultygoodsorbadserviceisnevereasy.Mostpeopledislikemakingafuss(大惊小怪).Butifsomethingyouhaveboughtisfaultyordoesnotdowhatisinstructedforityouarenotaskingforafavortogetitputright.Itistheshopkeeper'sresponsibility(负责)totakethecomplaintseriouslyandtoreplaceorrepairafaultyarticleorputrightpoorservicebecauseheisthepersonwithwhomyouhaveenteredintoanagreement.Themanufacturermayhaveaparttoplaybutthatcomeslater.

　　Complaintsshouldbemadetoaresponsibleperson.Gobacktotheshopwhereyouboughtthegoodstakingwithyouanyreceipt(发票)youmayhave.Asktoseethebuyerinalargestore.Inasmallstoretheassistantmayalsobetheowneroryoucancomplaindirectly.Inachainstoreasktoseethemanager.Ifyoutelephoneaskthenameofthepersonwhohandlesyourenquiryotherwiseyoumayneverfindoutwhodealtwiththecomplaintlater.

　　Eventhebravestpersonfindsitdifficulttostandupingroupofpeopletocomplainsoifyoudonotwanttodoitinpersonwritealetter.Sticktothefactsandkeepacopyofwhatyouwrite.Atthisstageyoushouldgiveanyreceiptnumbersbutyoushouldnotneedtogivereceiptsorotherpaperstoproveyouboughtthearticle.Ifyouarenotsatisfiedwiththeansweryougetorifyoudonotgetareplywritetothemanagingdirectorofthefirmshopororganization.Besuretokeepcopiesofyourownlettersandanyyoureceive.

　　(1)Theshoppermakesacomplaintbecause________.

　　[]

　　A．hedislikescausingafuss

　　B．itdoesn'tdowhatisinstructedforit

　　C．thearticleboughtisnotuptostandard

　　D．hewasatfaultinbuyingthearticle

　　(2)Whencomplaininginpersonyoushould________.

　　[]

　　A．getareceiptforwhatyoubuy

　　B．speaktotoaresponsibleperson

　　C．talkdirectlytotheassistant

　　D．asktoseethebuyer

　　(3)Whencomplainingonthetelephone________.

　　[]

　　A．youshouldspeakdirectlytotheowner

　　B．youmustaskforthemanager

　　C．youmayneverfindnutwhodealtwiththematter

　　D．youshouldfindoutwithwhomyoudiscussthematter

　　(4)Ifyouwritealettertocomplain________.