Wecanhaveconflictswithourimportantpersonslikefriends，relativesetc．Inaheated（61）___（argue），weusuallyuserudewordstomadesurewegainanadvantage（62）___theotherperson．Thenthewholesituationgoesbadly．Sowes

　　We can have conflicts with our important persons like friends，relatives etc．In a heated（61）___（argue），we usually use rude words to made sure we gain an advantage（62）___the other person．Then the whole situation goes badly．So we should make sure that there are no rude remarks and the situation（63）___（move）in a positive direction．

　　It's easy for us to think we're right and（64）___something isn't working out，it must be someone else's fault．

　　（65）___，if you aim to solve a conflict，you should show some respect and allow the other party to express（66）___（they）．Using remark like，"I understand your concern on this"would make the other feel more appreciated．

　　Sometimes some people get too excited and many behave in the wrong way．This can cause a（67）___（bad）situation．Actually，they should control their emotions and keep calm．This has to（68）___（learn） through swlf-control．

　　The tips mentioned above are useful for most situations．However，we don't rule out the possibility that there are some people（69）___always want to create some sort of trouble for others．（70）___（put） in an effort to resolve a conflict with them may just not be a wise idea．The best way to deal with these people is to forget them．