英语完形填空Theabilitytohandleacustomer‟scomplaintoften31theattitudeofthepersonreceivingthecomplaint.Itisalwaysimportanttobe32.Nobusinesscaneverbe33perfectlyandpeopledomakemistakesandmachinesdobreak3

　　英语完形填空

　　Theabilitytohandleacustomer‟scomplaintoften31theattitudeofthepersonreceivingthecomplaint.Itisalwaysimportanttobe32.Nobusinesscaneverbe33perfectlyandpeopledomakemistakesandmachinesdobreak34,sobeinghonestaboutthefactisusuallythebestway.Asincereeffortto35thematterandsolvetheproblem

　　willgenerallybeappreciatedandacceptedbythecustomer.Nevertreatthecustomercomplaints36anunwelcomesurprise.Itisfarbettertoreceivetoomanycomplaintsthannoneatall.Thereasonis37eachcomplaintisan38tobetterourworkandre-establishthegoodrelationsbetweenthecustomerandourwork.39,theclerkondutyissuggestedthathe/she40carefulnotesaboutthenameofthecomplainant,adescriptionofthecomplaintandtheactiontaken.

　　31.A.dependsonB.dependentonC.relyonD.countedon

　　32.A.honorB.honorableC.honestyD.honest

　　33.A.goneB.runC.seenD.regarded

　　34.A.outB.intoC.downD.away

　　35.A.lookforB.lookonC.lookintoD.lookoutfor

　　36.A.withB.forC.toD.as

　　37.A.becauseB.whyC.howD.that

　　38.A.change

　　B.opportunity

　　C.chanceD.choice

　　39.A.ThereforeB.SoC.HoweverD.Asaresultof

　　40.A.madeB.makes

　　C.make

　　D.making