Doyourememberlastsummerwhenang-查字典问答网
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  Doyourememberlastsummerwhenangrytravelerswereurgingthegovernmenttodosomethingaboutairlinecustomerservice?Airlines36toimproveandtheyadopted(采用)newstandardsjustbeforeChristmas.37asanothersummern

  Doyourememberlastsummerwhenangrytravelerswereurgingthegovernmenttodosomethingaboutairlinecustomerservice?Airlines 36 toimproveandtheyadopted(采用)newstandardsjustbeforeChristmas. 37 asanothersummernearsplentyof 38 travelersdon’tseemuchimprovementincustomer 39 overall.

  ThismonththeDepartmentofTransportation’s(DOT)officewillpublishitsfirstcritical 40 onwhetherairlinesare 41 theirpromises.Onesurveysuggestsproblems:thenumberof 42 totheDOTaboutthetop10airlinesinthefirst 43 rose89%fromayearago.

  Hitlastsummerbypassengercomplaintsandthethreat(威慑)ofconsumer-protectionlawsbythe 44_14airlines 45 toadoptasetofbasiccustomer-servicestandardscalledCustomersFirst.The“12promises”topassengerswereintroduced 46 amajorefforttoimproveservice.Sincethenairlineshavebeenredesigningwebsitesretrainingemployeesandupgradingtechnology

  RecentlyDOTinspectorgeneralKennethMeadatMcCain’srequestsent20examinerstoairportsto 47 whethereachairlineisdoingwhatitpromised.Meadwarnstravelersshouldn’t 48 toomuch.Mostofthepromisesare 49 bettercommunicationwithcustomersnotproblemswithflights.

  “Passengersshouldshowmoreunderstandingtoairlinesabouttheir 50 tobetterairservice.”SpokeswomanShellySassoonsays.“Andwhen 51 aremadeittakesalongtimeforthemtobenoticed”shesays.

  Nowtheeffortsmaybeworking.DuringthefirstquarterDeltahadthesecond-lowestrateofcomplaintsamongthe 52 10carriers. 53itsratealongwithothercarriers’isupfromlastyear.McCainandotherlawmakerssaytheremaybea 54 topassnewconsumer-protection 55.

  1.A.promised B.managed C.hoped D.refused

  2.A.So B.But C.Merely D.Even

  3.A.skilled B.experienced C.tired D.puzzled

  4.A.flight B.opinion C.service D.travel

  5.A.news B.information C.doubt D.article

  6.A.honoring B.making C.giving D.improving

  7.A.problems B.travelers

1回答
2020-05-12 23:38
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邓婷

  1.A2.B3.B4.C5.D6.A7.D8.A9.C10.B11.C12.D13.B14.A15.D16.D17.C18.A19.B20.C1.原文提到航空公司采...

2020-05-12 23:40:59

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