Doyourememberlastsummerwhenangrytravelerswereurgingthegovernmenttodosomethingaboutairlinecustomerservice?Airlines36toimproveandtheyadopted(采用)newstandardsjustbeforeChristmas.37asanothersummern

　　Doyourememberlastsummerwhenangrytravelerswereurgingthegovernmenttodosomethingaboutairlinecustomerservice?Airlines 36 toimproveandtheyadopted(采用)newstandardsjustbeforeChristmas. 37 asanothersummernearsplentyof 38 travelersdon’tseemuchimprovementincustomer 39 overall.

　　ThismonththeDepartmentofTransportation’s(DOT)officewillpublishitsfirstcritical 40 onwhetherairlinesare 41 theirpromises.Onesurveysuggestsproblems:thenumberof 42 totheDOTaboutthetop10airlinesinthefirst 43 rose89%fromayearago.

　　Hitlastsummerbypassengercomplaintsandthethreat(威慑)ofconsumer-protectionlawsbythe 44_14airlines 45 toadoptasetofbasiccustomer-servicestandardscalledCustomersFirst.The“12promises”topassengerswereintroduced 46 amajorefforttoimproveservice.Sincethenairlineshavebeenredesigningwebsitesretrainingemployeesandupgradingtechnology

　　RecentlyDOTinspectorgeneralKennethMeadatMcCain’srequestsent20examinerstoairportsto 47 whethereachairlineisdoingwhatitpromised.Meadwarnstravelersshouldn’t 48 toomuch.Mostofthepromisesare 49 bettercommunicationwithcustomersnotproblemswithflights.

　　“Passengersshouldshowmoreunderstandingtoairlinesabouttheir 50 tobetterairservice.”SpokeswomanShellySassoonsays.“Andwhen 51 aremadeittakesalongtimeforthemtobenoticed”shesays.

　　Nowtheeffortsmaybeworking.DuringthefirstquarterDeltahadthesecond-lowestrateofcomplaintsamongthe 52 10carriers. 53itsratealongwithothercarriers’isupfromlastyear.McCainandotherlawmakerssaytheremaybea 54 topassnewconsumer-protection 55.

　　1.A.promised B.managed C.hoped D.refused

　　2.A.So B.But C.Merely D.Even

　　3.A.skilled B.experienced C.tired D.puzzled

　　4.A.flight B.opinion C.service D.travel

　　5.A.news B.information C.doubt D.article

　　6.A.honoring B.making C.giving D.improving

　　7.A.problems B.travelers