Doyourememberlastsummerwhenangrytravelerswereurgingthegovernmenttodosomethingaboutairlinecustomerservice?Airlines36toimproveandtheyadopted(采用)newstandardsjustbeforeChristmas.37asanothersummern
Doyourememberlastsummerwhenangrytravelerswereurgingthegovernmenttodosomethingaboutairlinecustomerservice?Airlines 36 toimproveandtheyadopted(采用)newstandardsjustbeforeChristmas. 37 asanothersummernearsplentyof 38 travelersdon’tseemuchimprovementincustomer 39 overall.
ThismonththeDepartmentofTransportation’s(DOT)officewillpublishitsfirstcritical 40 onwhetherairlinesare 41 theirpromises.Onesurveysuggestsproblems:thenumberof 42 totheDOTaboutthetop10airlinesinthefirst 43 rose89%fromayearago.
Hitlastsummerbypassengercomplaintsandthethreat(威慑)ofconsumer-protectionlawsbythe 44_14airlines 45 toadoptasetofbasiccustomer-servicestandardscalledCustomersFirst.The“12promises”topassengerswereintroduced 46 amajorefforttoimproveservice.Sincethenairlineshavebeenredesigningwebsitesretrainingemployeesandupgradingtechnology
RecentlyDOTinspectorgeneralKennethMeadatMcCain’srequestsent20examinerstoairportsto 47 whethereachairlineisdoingwhatitpromised.Meadwarnstravelersshouldn’t 48 toomuch.Mostofthepromisesare 49 bettercommunicationwithcustomersnotproblemswithflights.
“Passengersshouldshowmoreunderstandingtoairlinesabouttheir 50 tobetterairservice.”SpokeswomanShellySassoonsays.“Andwhen 51 aremadeittakesalongtimeforthemtobenoticed”shesays.
Nowtheeffortsmaybeworking.DuringthefirstquarterDeltahadthesecond-lowestrateofcomplaintsamongthe 52 10carriers. 53itsratealongwithothercarriers’isupfromlastyear.McCainandotherlawmakerssaytheremaybea 54 topassnewconsumer-protection 55.
1.A.promised B.managed C.hoped D.refused
2.A.So B.But C.Merely D.Even
3.A.skilled B.experienced C.tired D.puzzled
4.A.flight B.opinion C.service D.travel
5.A.news B.information C.doubt D.article
6.A.honoring B.making C.giving D.improving
7.A.problems B.travelers