To:"TheShoePeople"<inquiries@shoepeople.com>From:"JohnTrimbald"<jtconstruction@img.com>Subject:CustomerComplaintToWhomitMayConcernIhavetrustedtheShoePeopletoprotectthefeetofmyemployeesforovertenyears

　　To:"TheShoePeople"<inquiries@shoepeople.com>

　　From:"JohnTrimbald"<jtconstruction@img.com>

　　Subject:CustomerComplaint

　　ToWhomitMayConcern

　　IhavetrustedtheShoePeopletoprotectthefeetofmyemployeesforovertenyearsnow.Irecentlypurchasedafewpairsofbootsfromyourcompanyformycrew.Thoughmymenwereinitiallysatisfiedwiththebootsthesolesbegantofallapartonthemafterjusttwelveweeks.Thiswasextremelysurprisingconsideringtheycamewithasixyearwarranty.Thebootsareunsafetowearbecausemymenarepouringhotconcrete.PleaserespondassoonaspossiblewithinstructionsonhowIcanreturnthebootsandreceivearefund.

　　Thankyou

　　JohnTrimbaldForemanJTConstruction

　　To:“JohnTrimbald”<jtconstruction@img.com>

　　From:“TheShoePeople”<inquiries@shoepeople.com>

　　DearMr.Trimbald

　　Thankyouforyoure-mailconcerningthepoorqualityofourrubbersoledblackworkboots.Arepresentativewillbebyyourofficenextweektopickupthedamagedboots.Weapologizeforanyinconveniencethishascausedyouandyourcrew.

　　Alongwithfivenewpairsofworkbootsforyourcrew(weincludedoneextrapair)wehaveenclosedafreeyear'ssupplyofsoleprotectorspray.Inourretailstoresthissprayisalwaysrecommendedtobuyerswhoworkonheatedfloors.Thisshouldhavebeenbroughttoyourattentionatthetimeofyourinitialorder.Pleaseexcuseouroversight.

　　Todatewehavehadnocomplaintsabouttheseworkbootsfromcustomerswhohaveusedtheprotectorspray.Howevershouldyouusethesprayandfindthatyouarestillunsatisfiedwiththebootspleasereturnthebootsandsprayforafullrefund.ThankyouforsupportingTheShoePeople.HaveaHappyNewYear.

　　Sincerely

　　StanMasonPresident

　　小题1:Thefirstemailisbasicallyanemailof .A．apologyB．sympathyC．appreciationD．complaint小题2:What’swrongwiththebootsJohnTrimbaldbought?A．Thesolesofthebootsbegantofallapart.B．Thecolorofthebootshadshadedalot.C．Thebootsdidn’t