SANFRANCISCO-Only21percentofworkersworldwideare“engaged"-that'sthewordusedtodescribeworkerswhoarereadytoexpendsomeextraeffortatwork-while38percentaredisengagedaccordingtoanewsurvey.“Engagementisno
SANFRANCISCO-Only21percentofworkersworldwideare“engaged"-that'sthewordusedtodescribeworkerswhoarereadytoexpendsomeextraeffortatwork-while38percentaredisengagedaccordingtoanewsurvey.
“Engagementisnotsatisfactionorhappinessbutthedegreetowhichworkersconnecttothecompanyemotionallyandthedegreetowhichworkersareawareofwhattheyneedtodotoaddvalueandarewillingtotakethataction"saidJulieGebaueramanagingdirectorofTowersPerrin a consultingfirmwhichsurveyedalmost90000workersin19countries.
“Happyemployeesdon'tnecessarilycreatebetterfinancialresultsbutthereisa definitelinkbetweenengagementandacompany'sfinancialperformance"Gebauersaid.
Thesurveyfound21percentofworkersworldwideareengagedandanother41percentare”enrolled"whichmeansthey'reontheroadtoengagement.
Morethan80percentoftheengagedemployeessaytheycontributetothequalityofcompanyproductsservicesandcustomersatisfactionwhileonly40percentofdisengagedworkersagree.
Engagementhelpsretention(留置)too.About50percentofengagedemployeessaytheyhavenoplanstoleavetheircompanyversus15percentofthedisengaged.
“Thefactthatalmost80percentofworkersaredisengagedislikelycosting companiesmoney."Gebauersaid.
“Theconceptionofengagementisreallyafinancialissue"saidGebauer. ‘Organizationsthathaveemployeesthatarehighlyengageddeliverbetterfinancialresultsthanthosethatdon't."
InaseparatestudyTowersPerrinassesseddataon40globalcompaniesoverathree-yearperiodmeasuringemployeeengagementatacertainpointandthenlookingatthecompanies'financialresultsoverthefollowingthreeyears.
Companieswithhighlymotivatedworkersenjoyeda3.7percentincreaseinprofitswhilecompanieswithalowerlevelofworkercommitmentsawadecreaseinprofitsslightly.
Whatmakesforanengagedemployee?It'snotnecessarilypay.Whilethelevelofpayisimportantit'snotamongthetop10driversofengagement.Ratherthanonlyusingthepaycompaniesshouldsurveytheirworkforcemuchastheymightstudytheircustomerstoassesswha