求翻译~不要机器!急!~~~~拜托了~~~Thephoneisringingattheotherendofthelineanditclicksasitisbeinganswered.Avoicesaysquickly“Hello.Willyouhold,please?”Thenthereisanotherclick,followedbysilence.Itseemsli

　　求翻译~不要机器!急!~~~~拜托了~~~

　　Thephoneisringingattheotherendofthelineanditclicksasitisbeinganswered.Avoicesaysquickly“Hello.Willyouhold,please?”Thenthereisanotherclick,followedbysilence.Itseemslikehoursbeforesomeonecomesbackontheline—thatis,ifyoudon’thangupfirst.

　　Officecallsare,perhaps,themostdifficultandthemostimportantpartofasecretary’swork.Thefirstimpressionthataclientreceivesaboutabusinessisveryoftenthroughatelephonecontact.Acallerwhoislefthangingon“hold”willgetthefeelingthatheorshehasbeenforgottenorignored.Ifacallisansweredrudely,thecallermaybecomeangryandifthecallerisnotrouteddirectlytotherightperson,thecallermayfeelthatheorsheisgettingthe“runaround”.

　　LauraNeedhamisasecretaryintheexecutiveofficeofalargemanufacturingcompany.Asagoodofficesecretary,Lauraknowsthatallphonecallsmustbeansweredpromptlyandhandledefficiently.Sheknowsthatasecretarymustbepleasantandhelpful,nomatterhowbusysheisorwhatkindofmoodshemaybein.Sheknowsshemustkeepcalmifacallergetsimpatientorbecomesangry;also,ofcourse,sheknowsshecanneverallowherselftolosehertemper.Ifshedoesnothavetheinformationthecallerasksfor,shemustknowwhodoeshavetheinformation.Finally,sheknowsthatoneofhermostimportantresponsibilitiesisto“screen”telephonecallsandtoknowwhichcallstorefertoherboss,whichcallstorefertootherpeople,andwhichcallstohandleherself.